Privacy Policy

1. Who we are

New Pack manufactures paper and plastic packaging products, including plastic crates, jerrycans, drums, pails, plastic pallets and cardboard corner protectors.

2. Information we may collect

• Name, phone number, email address or company name when you submit a contact or quotation request.
• Request details such as product type, capacity, dimensions, quantity, color, printing or intended use.
• Limited technical data such as browser type, visited pages and visit time to improve website performance.
• Messages sent through WhatsApp, contact forms or the New Pack AI assistant.

3. How we use information

• To respond to inquiries and quotation requests.
• To recommend suitable packaging based on use, size, capacity or industry.
• To improve website experience, content quality and product page clarity.
• To follow up on requests, complaints and customer service needs.

4. Data sharing

We do not sell visitor or customer data. We may use trusted operational tools such as hosting, analytics, WhatsApp, Facebook/Meta or Google Business to manage communication and improve digital visibility, only as needed to provide the service.

5. Cookies and analytics

The website may use cookies or performance measurement tools to understand which pages are visited most and to improve user experience. Visitors can manage cookies through browser settings.

6. New Pack AI assistant

When using the digital assistant, the conversation text or request summary may be stored to help the sales team follow up and improve recommendation accuracy. Please avoid sending sensitive information that is not needed for your request.

7. Retention and your rights

We retain information only as needed to respond to requests and improve service. You may request correction or deletion of your contact information through the official contact channels on the website.