1. Information we may collect
When you contact New Pack Industrial through the website, request a quotation, use the website assistant, or send a message through WhatsApp or email, we may collect information such as your name, company name, phone number, email address, city, requested product, quantity, application, notes, and any details you choose to provide.
2. How we use this information
We use submitted information to understand your request, recommend relevant packaging products, prepare quotations, respond to sales or support inquiries, follow up on complaints, and improve our customer service and website experience.
3. Website assistant and logs
Interactions with the New Pack AI Assistant may be stored as website logs so our team can review inquiries, improve product matching, prepare quotation follow-up, and handle complaints more accurately.
4. Sharing of information
We do not sell personal information. Information may be shared internally with authorized sales, technical, customer service, or management team members for the purpose of handling your inquiry. Information may also be shared with service providers that support hosting, email, analytics, or communication tools, where needed to operate the website.
5. Cookies and analytics
Our website may use cookies or similar technologies to improve site performance, remember preferences, understand visitor activity, and support marketing or analytics tools. You can manage cookies through your browser settings.
6. Data retention
We keep inquiry and quotation information for as long as reasonably needed for customer follow-up, business records, operational analysis, and legal or accounting requirements.
7. Contact
For privacy-related questions or requests, contact us through the website contact section or by email at ceo@newpackindustrial.com.